S1TE Leicestershire Website Design, Web Hosting, Development, Domains and More – S1TE UK
along with Graphic Design, Web Design, PHP, MySQL, HTML Code, SEO & Other Design Work

Website Hosting Frequently Asked Questions

Select an option below

GeneralDNSControl PanelFTPPathsE-mailSoftware VersionsBilling


General :

Q: How long has S1TE been running?
A: We have been providing web hosting and other related services since

Q: What Operating system is S1TE’s server running?
A: We are running Linux (CentOS), which is the open source version
of RedHat Enterprise.

Q: What kind of serverside scripts does S1TE support?
A: We supports PHP, ASP, JSP, MySql, Javascript and HTML.

Q: What is Shared Hosting?
A: Shared hosting means many users share a dedicated server (1 server),
because normally people especially newbie or beginner doesn’t need a large amount
of web space and it’s a waste of money if we only put one user on a dedicated server.

Q: What is S1TE’s nameservers?
Primary: ns1.s1te.net
Secondary: ns2.s1te.net

Q: What happens if I go over my disk quota or bandwidth transfer limit?
A: Your account will be suspended and you will need to contact our support
team to discuss a solution, ie purchase more bandwidth or so on.

Q. Do you offer telnet or shell access?
A. No due to security reason’s we do not offer telnet or shell access.You
are still able to unzip files on the server using our file manager as well as
the ability to setup cron jobs. Should you have special situation, please contact
us at our help desk or email.

Q: Do you support Frontpage extension?
A: Yes, our server fully supports Microsoft FrontPage and Microsoft
FrontPage server extensions.

Q. Will you place ads on my site?
A. We will NOT place ads on your site and we Never intend to.

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.

Q. What forms of payment do you accept?
A. We accept PayPal at the moment. If you would like to pay with your
credit card, please do so through PayPal.

Q. Are your server’s Unix, or NT?
A. Our servers are Linux Based.

Q. Do you allow adult sites?
A. No, we do not allow adult sites.

Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.

Q. What control panel do you use and do you have a demo?
A. The control panel we use is called cPanel. A demo of Cpanel can be setup
for you if required.

Q. Can I pay monthly?
A. We provide all hosting annually this enables us to offer customers
the best price and offer the best discount.

Q. Can I host friends?
A. We recomend that we host them too, as everybodys needs are different.

Q. How long does it take to setup my account?
A. Your account will be setup within 48hours of order confirmation.

Q. Are there any hidden costs, or setup fees?
A. No none at all

Q. Can I password protect directories?
A. Yes you can password protect directory’s within cPanel.

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Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.

Q. What do I set my domains name server’s to?
A. Please read your welcome e-mail if you have lost your welcome email
you can email us requesting your dns.

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Control Panel :

Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html

Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel

Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click “domain
management” inside of domain management you will see a place to manage
and add sub-domains.

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FTP : 

Q. Where can I download a free FTP?
A. We recommend downloading Smart FTP. If you do not want to download any programs,
you can use the Web Based FTP program FileZilla.

Q. It’s not letting me upload my files what’s wrong?
A. Make sure you are uploading to the right web directory which is
the public_html folder.

Q. Why doesn’t my ftp password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel

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Paths : 

Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail

Q. What is the difference between shared ssl and private ssl?
A. A shared ssl displays as https//ip/~yourusername/ A private ssl
would display as https://www.yourdomain.com in the address bar.

Q. How do I purchase private ssl?
A. Please use the contact us form to do so.

Q. Whats the path to the free shared ssl?
A. https://yourdomain.com

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E-mail : 

Q. How do I create email accounts?
A. To create an email account login to your control panel and click
add/remove email account’s.

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com

Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/

CGI / ASP / PHP / MySql / JSP

Q. None of my cgi scripts are working on the server. How do I get them
to work?
A. Make sure that they are chmoded to 755

Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database
is created you can manage it from phpmyadmin. This can be found at the very
bottom of the MySQL page.

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Software Versions : 

Q. What version of php are you using? VIEW PHP INFO
A. We are using the latest version

Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent stable
Cpanel version.

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Billing : 

Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically
be deducted. We use paypal for all payments.

Q. How do I stop billing?
A. If you wish to close your account simply email us your username,
password, and why you wish to cancel. You must also include “I give you
permission to delete my website and all of it’s content.”

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